Privacy Policy
This Privacy Policy describes the policies and procedures of Eleva English, Inc. (“Eleva English”, “we”, “our” or “us”) on the collection, use, and disclosure of your information on www.elevaenglish.com (the “Site”) and the services, features, content, or applications we offer (together with the Site, the “Services”).
We receive information about you from various sources, including: (i) if you register for the Site and the Services, through your user account on the Services (your “Account”); (ii) your use of the Services generally; and (iii) from various third-party websites and other services. All defined terms not defined herein shall have the meaning ascribed to them in the Terms of Service, available at https://www.elevaenglish.com/terms.
This Privacy Policy covers Eleva English’s processing of Personal Data that we gather when you are accessing and using the Services. “Personal Data” means any information that can be used to individually identify a person, and “processing” generally covers actions such as collection, use, storage, and disclosure.
This Privacy Policy also covers Eleva English’s treatment of any Personal Data that our business partners share with us or that we share with them. This Privacy Policy does not apply to the practices of third parties, and their sites, services, or applications that Eleva English does not own or control, or to individuals that we do not employ or manage (“Third Parties”). We encourage you to carefully review the privacy policies of any Third Parties you access.
If you are a resident of the European Union, United Kingdom, Liechtenstein, Norway, or Iceland, you may have additional rights under the GDPR with respect to your Personal Data, as outlined below. Eleva English may be the controller of your Personal Data processed in connection with the Services. If you have questions about this Privacy Policy or whether it applies to you, please contact us at elevaenglish@gmail.com.
Please note: we may also process Personal Data of our users’ own customers, end users, or employees in connection with our provision of services to customers. In such cases, Eleva English is the processor of Personal Data for GDPR purposes, not the controller. If we are the processor of your data, please contact the controller of your Personal Data (i.e., the user or individual providing the course, product, or offering connected to your data) in the first instance.
We collect Personal Data about you when you provide it directly to us, when third parties (such as our partners or service providers) provide it, or when it is automatically collected through your use of our Services.
Information we collect directly from you may include:
First and last name
Email address
Billing zip code and/or country of residence
If you provide Personal Data of others to Eleva English, you represent that you have authority to do so.
Payment information: To process payments and payouts, Eleva English uses Stripe as a third-party payment processor. Stripe may collect and store payment information on your behalf. For more, review Stripe’s Terms and Privacy Policy.
Information from third-party sources may include:
Account details from third-party logins (e.g., Google, Facebook)
Information from advertising or analytics providers
Data collected by service providers that support our Services (e.g., usage statistics, click tracking, IP address, browser type, etc.)
Information automatically collected when you use Eleva English may include:
IP address
Device identifiers
Web browser type/version
Page view statistics
Usage data and click tracking
Transaction information
Cookies and log data
Eleva English uses cookies, pixel tags, and similar technologies (“Cookies”) to recognize your browser, understand how you use our Services, and improve your experience.
We use:
Essential Cookies – required to enable secure features and core functionality
Functionality Cookies – to remember your preferences (e.g., language, region)
Performance/Analytics Cookies – to measure how users interact with our Site and improve performance
Advertising/Retargeting Cookies – to deliver relevant advertising based on your activity
You can manage or disable cookies through your browser settings, but some features of the Services may not work without them.
We process Personal Data to operate, improve, and personalize our Services. For example, we may use it to:
Communicate with you about the Services
Protect against fraudulent or harmful actions
Allow you to create and manage your Eleva English account, lessons, or purchases
Provide payments and billing services
Personalize content and recommendations
Provide support and assistance
Analyze usage to improve our Services
Comply with legal obligations
Enforce our Terms of Service
We share Personal Data with trusted vendors, service providers, and agents who help us operate the Services. These may include:
Payment processors (e.g., Stripe)
Fraud prevention providers
Analytics providers
Hosting services
Marketing and email service providers
We may also share information:
When required by law or valid legal process
To maintain the security of our systems and users
During corporate transactions (e.g., merger, acquisition, or asset sale)
We do not sell your Personal Data.
We retain your Personal Data as long as you have an active account or as required to provide our Services. Some data may be retained longer if required by law, for dispute resolution, or to enforce agreements.
Eleva English uses appropriate technical and organizational measures to safeguard your Personal Data. However, no system is 100% secure. You are responsible for keeping your password and account information safe.
Eleva English does not knowingly collect data from children under the age of 16. If we learn that a child under 16 has provided Personal Data, we will delete it immediately. If you believe this may have happened, contact us at elevaenglish@gmail.com.
If you are located in the EU, UK, or EEA, you may have the following rights under GDPR:
Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Withdraw consent
Port your data to another service
Object to processing (e.g., for direct marketing)
Restrict processing
File a complaint with your local supervisory authority
To exercise these rights, contact elevaenglish@gmail.com.
Our Services are hosted in the United States. By using Eleva English, you consent to the transfer, storage, and processing of your information in the U.S. and potentially other countries where our service providers operate.
If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:
Eleva English, Inc.
📧 elevaenglish@gmail.com
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our Site or emailing you. Continued use of the Services after such updates constitutes acceptance of the revised Privacy Policy.